LEGAL
Privacy Policy
Last updated: May 2026
This policy explains how Rebuild Your Life with Pain collects, uses, and protects your personal information. Please read it carefully — your privacy matters to us
Who we are
Rebuild Your Life with Pain is operated by Sarah Whitehouse, a PCI-accredited health and wellbeing coach based in the West Midlands.
Email:hello@rebuildwithpain.co.uk
Website:rebuildwithpain.co.uk
We are registered with the Information Commissioner's Office (ICO) as a data controller. [ICO registration number ZC149910]
What personal data we collect
We collect the following information when you interact with us:
Contact and enquiry information
Your name, email address, and any information you share in your enquiry or discovery call booking
Health information
Information you share about your health and pain — for example, during a discovery call or within the programme. This is classed as special category data under UK GDPR and is treated with the highest level of care.
Programme and community information
Information shared during sessions or within the Rebuild Community platform, including progress notes and any goals you choose to share.
Payment information
We do not store payment card details. Payments are processed securely through a third-party provider.
Website usage data
Basic analytics about how people use our website, collected by Squarespace. This may include your IP address, browser type, and pages visited.
Why we collect your data and our legal basis
We collect and use your information for the following reasons:
Purpose
Responding to your enquiry or booking your discovery call
Delivering the Rebuild Programme
Processing health information shared during the programme
Sending programme updates and newsletters (if you opt in)
Improving our website and services
Legal Basis
Legitimate interest/contract
Contract
Explicit Consent
Consent
Legitimate interest
Who we share your data with
We do not sell your data to anyone. We only share information where necessary to deliver our service, with the following trusted third-party platforms:
Squarespace — our website platform, which collects basic analytics
Calendly — our booking system, used to schedule discovery calls
Circle (or equivalent community platform) — used to host the Rebuild Community for programme graduates
Email provider — used to send programme communications and updates
All third-party platforms we use are required to handle your data securely and in accordance with UK GDPR.
How long we keep your data
We keep your personal data only for as long as necessary:
Enquiry and contact information — up to 12 months if no programme is booked
Programme participant data — up to 3 years after the programme ends
Financial records — up to 7 years in line with HMRC requirements
Marketing consent — until you unsubscribe or withdraw consent
Your rights
Under UK GDPR, you have the right to:
Access — request a copy of the personal data we hold about you
Rectification — ask us to correct any inaccurate information
Erasure — request that we delete your data, where we are legally able to do so
Restriction — ask us to limit how we use your data in certain circumstances
Objection — object to us processing your data on the basis of legitimate interest
Withdraw consent — where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at hello@rebuildwithpain.co.uk. We will respond within 30 days.
If you're unhappy with how we've handled your data, you also have the right to complain to the ICO at ico.org.uk.
Cookies
Our website is built on Squarespace, which uses cookies to enable basic website functionality and collect anonymous analytics. You can manage cookie preferences through your browser settings. We do not use cookies for advertising or tracking purposes.
Changes to this policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically. Continued use of our website or services after any changes means you accept the updated policy.
Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Email: hello@rebuildwithpain.co.uk
Website: rebuildwithpain.co.uk